Privacy Policy

SmartUQ Privacy Policy


This privacy policy has been compiled to inform users (“you” or “Users”) of the website (the “Website”) of SmartUQ LLC (“we” or “our”) collection and use of your information.


By using our Website, you consent to this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time without prior notice by posting the updated Privacy Policy on this page. Your continued use of the Website indicates acceptance of those modified terms.


What personal information do we collect from the users of our website?

When using the Website, you may be asked to enter your name, email address, company name, simulation software you work with or other details to help you with your experience. This information, which is voluntarily entered by you, is “Personally Identifiable Information” (“PII”), or information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.


Additional information we collect:

We may also collect information that is received and stored automatically when you interact with our Website, including information that has been de-identified or aggregated, or information that is not PII, and may include, but is not limited to, device details and IP address.


To provide our customers with high quality, relevant and timely information, we may ask you to give information pertaining to your professional interests and experiences with our products and services. This information will relate to you and your organization’s relationship with us. Providing this information is optional.


When do we collect information?

We collect information from you when you:

  • Register on our site

  • Register your SmartUQ software

  • Subscribe to our newsletter

  • Submit a user support ticket

  • Respond to a survey or marketing communication on and off our site

  • View our website

  • Contact us on our site

  • Visit our site (Web server log information)


How do we use your information?

We may use the information we collect from you when you register on our site, register your SmartUQ software, make a purchase, subscribe to our newsletter, respond to a survey or marketing communication, view our website, contact us on our site, submit a user support ticket, or use certain other site features in the following ways:

  • To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  • To improve our website in order to better serve you.

  • To allow us to better service you in responding to your customer purchases and service requests.

  • To administer a contest, promotion, survey or other site feature.

  • To quickly process your transactions.

  • To prevent and identify fraud or other prohibited or illegal activity

  • To send periodic emails regarding your order or other products and services.

  • To notify you about any SmartUQ news


In support of these goals, we may share information with our international affiliates to incorporate international web usage support.


By providing information to us, you consent to uses of that information in a manner consistent with this Privacy Policy. If you provide PII for a specific reason, we will use the PII for the purpose it was provided. We also use your PII to send communications to you. We, our subsidiaries, affiliates, service providers and agents may use other non-PII information to improve the content and functionality of our Website.


We reserve the right to use the information collected in de-identified, aggregated form for other business purposes. We may disclose PII if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect or defend our rights or property, (iii) act in urgent circumstances to protect the personal safety of our customers, or (iv) protect against legal liability.


How do we protect visitor information?

The transmission of information via the internet is not completely secure and is at your own risk. We take reasonable precautions designed to protect information provided by Users, addressed below. However, we are not responsible for circumvention of any privacy or security measures by third parties.


Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.


We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.


All transactions are processed through a gateway provider and are not stored or processed on our servers.


Cookies and web/email beacons

We use cookies and other technology to collect aggregate usage information. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (such as Chrome, Firefox, Safari, Opera, or Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.


We are not responsible for any features or services that do not display or function properly if you disable your browser’s cookies.


Third party disclosure

We do not sell, trade, or otherwise transfer to outside parties, your personally identifiable information contrary to this Privacy Policy.


Any third-party websites linked from our Website are not endorsed by us. When you follow third party links you leave our site. We have not reviewed these third-party sites and do not control them. We do not assume any responsibility for these sites, their content, or privacy policies or any services provided through those third party websites. We do not endorse or make any representations about them or any information, software or other products or materials found there, or any results that may be obtained by using them. If you decide to access any of the third-party sites linked to this site, you do so at your own risk.


COPPA (Children Online Privacy Protection Act)

Our Website is offered and available to Users who are 18 years of age or older. By using our Website, You represent and warrant that you are of legal age to form a binding contract with us and you meet this age eligibility requirement. We do not knowingly collect Personal Information from children under the age of 18. Those under the age of 18 should not submit any PII to us. If a child under the age of 18 has provided PII through our Website, please contact us.


DISCLAIMER OF WARRANTIES.

YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY REPRESENTATIONS OR WARRANTIES REGARDING DATA PRIVACY OR DATA SECURITY.


LIMITATION OF LIABILITY.

YOU EXPRESSLY AGREE THAT WE, OUR AFFILIATES, LICENSORS OR SERVICE PROVIDERS AND RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS AND ASSIGNS (THE “SMARTUQ PARTIES”) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES. YOU SPECIFICALLY AGREE THAT WE ARE NOT RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR ANY VIOLATION OF THE RIGHTS OF ANY PARTY, INCLUDING, BUT NOT LIMITED TO, INTELLECTUAL PROPERTY RIGHTS, RIGHTS OF PUBLICITY, OR RIGHTS OF PRIVACY. IF WE ARE FOUND TO HAVE VIOLATED ANY OF YOUR RIGHTS, YOU ACKNOWLEDGE AND AGREE THAT ANY DAMAGES RECOVERABLE AGAINST US ARE LIMITED TO THE LESSER OF YOUR ACTUAL, PROVEN DAMAGES OR $100.


Indemnification

You agree to indemnify, defend and hold harmless the SmartUQ Parties from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including attorneys' fees, arising from or relating to any violation of this Privacy Policy, or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Website using your Internet connection or account.


Term; Termination
This Privacy Policy is applicable to you upon you accessing the Website. The provisions relating to Disclaimer of Warranties, Limitation of Liability, Indemnification and Miscellaneous shall survive any termination.


Governing Law and Jurisdiction

All matters or disputes relating to this Privacy Policy shall be governed by and construed in accordance with the internal laws of the State of Wisconsin without giving effect to any choice or conflict of law provision or rule. Any action arising out of or related to this Privacy Policy shall be instituted exclusively in the federal courts of the United States or the courts of the State of Wisconsin, in each case located in the City of Milwaukee. You waive any objection or defenses to this venue including forum non conveniens.


Miscellaneous

We may deliver notice to you by means of e-mail to the address you have provided, a notice on our website, or by other reliable method. Any cause of action or claim you may have with respect to this Privacy Policy must be commenced within one (1) year after the claim or cause of action arises. Our failure to enforce strict performance of any provision of this Privacy Policy shall not be construed as a waiver of any provision or right. We may assign our rights and duties under this Agreement to any party at any time without notice to you. We are entitled to recover all costs and expenses in enforcing this Agreement, including attorneys’ fees.


Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:


SmartUQ LLC

3545 University Ave

Madison, WI 53705


Last edited on 2015.07.07